Frequently Asked Questions
You will receive an email confirming the order.
If you have not received a confirmation email, it is very likely that it is in your spam/junk mail folder. If your confirmation email is not in your main mailbox or in your spam, contact us by email at email@example.com or directly through our contact form.
If you want to make a change to your order, please contact us as soon as possible by email at firstname.lastname@example.org or directly through our contact form . If your order has already been sent, you can return your product(s) within a period of 14 days following receipt of the product. For more details, please visit our return policy.
- Credit cards (MasterCard, American Express, Visa, Visa Electron)
- Debit card (Maestro)
- Apple Pay
- Gift certificate
Whatever your choice, payment on our website is completely secure. Your personal information and bank details are protected throughout the ordering and payment process.
Yes, you can. Go to 'My orders' area and select 'Invoice'. Then download the invoice you are looking for.
Coupon code may not work for the following reasons: -Promo codes are sometimes restricted to a specific group of users, such as new sign-ups or first-time users.
Promo code was entered incorrectly.
The promotion linked to the coupon code has ended. If you’re still unable to use your coupon code, contact us by email at email@example.com or directly through our contact form.
You can track your order status with your reference number (e.g. AA123456789US) in the shipping confirmation email you received.
Standard shipping fees within the UK is £6,80. Free shipping is offered on orders starting from £59,99 (before taxes).
First check your delivery status with your reference number (e.g. AA123456789US) you received by email to track your order. If it says it has been delivered then you may contact Royal Mail support via their online form.
Yes, delivery is also available in Ireland and Scotland. In this case, delivery fees may vary.
Orders already opened or incomplete and/or damaged items may not be accepted by the Customer. Any discrepancies concerning the articles must be reported within 3 days of receipt via firstname.lastname@example.org.
Go to “My orders” area, open the specific order you want to return and select “Return”. Then select the specific products from your order you want to return.
Return the order to MED&SKIN LTD, Unit 54, 1&2 floors, Skyline Business Village, Limeharbour, London, E14 9TS.
Please note that you can return your product within a period of 14 days following receipt of the product. For more details, please visit our return policy.
Yes, you can select the specific products from your order you want to return.
The purchase price excluding the shipping costs will be refunded through the same payment method used during the purchase. For more details, please visit our return policy.
Your refund will be processed within 14 days once we have received and checked every returned item in details. You will receive an e-mail with a status update once the refund has been made.
To update your personal information, go to ‘My Account’ after logging in to your Med & Skin account. Select the ‘Edit Account Information ’ option. Do not forget to click on ‘save’ to save changes.